We have recently had the experience with one of our clients who asked us to deploy Dilmot App in order to organise Q&A on-line forums for their e-commerce site.
It has been a great success, since existing and potential customers use this tool to get advice about very specific topics, such as if a product has certain feature or how does it compare to another product. It is also being used to obtain recommendations for making presents.
The “expert” that will answer the questions are staff of the store. They dedicate one hour everyday to respond to all the questions that are being sent with the Dilmot tool. It is an opportunity for the expert to write the response putting the appropriate links to the items on the on-line store, thus increasing the searchability of the content and increasing the SEO scoring. This is a customer driven content generation, and it is very likely that if one customer has a question, other customers will have the same one, so you will be able to attract people who search to your website, ultimately increasing sales and customer loyalty.
Resolving customer questions is something that now is easy using Dilmot Q&A Platform. Click here and get in touch with us today. We will give you the best solution to use our platform with your on-line shop.