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How to make a Q&A session in Facebook?


Live Q&A sessions are a way of putting your audience in direct touch with your guest. The final result is a sort of crowdsourced interview, since the questions come from your Internet audience. It is like inviting the floor to make the questions. Dilmot allows you to create Facebook pages where you can moderate a live Q&A session

You are building your on-line marketing plan and you wonder, how can you create more user engagement, how can you attract new visitors and allow them to participate, how can you build up your brand value by publishing content generated by personalities, whether they are experts in any matter or celebrities, artists of all kind.

The idea is that you can invite an expert, celebrity or any person that you want to expose to the questions of the visitors of your web or Facebook page. Many on-line media have been doing this for a long time. It is a mix of journalism and crowdsourced content.

Dilmot allows you to:
– Easily publish the on-line form to send questions
– Make the interview be shown as a live chat
– Filter and moderate the questions, so you only show the relevant ones
– Edit the questions
– Promote the result of the interview in social networks

In the example of one of our clients below, you can see a Q&A with a fashion expert. This was published in the US for a clothing e-commerce site. You can see how the answers have links so that that this event can ultimately drive sales, since the visitors to the interview can directly see the items recommended by the guest. We see this example as a good case study of social commerce.

A Q&A session within Facebook, managed with dilmot.com online software

A Q&A session within Facebook, managed with dilmot.com online software

So if you would like to try out Dilmot software send us a hello and we will make a demo for you.

Social content marketing tools – Create content for your blog


Engagement is the new buzzword content creation in the web. There is so much content created over the blogosphere and social media sites that quality is becoming more important over time. Curating content is crucial and we will introduce you to the social interview tool Dilmot

Companies are now fully aware that just distributing information on a regular basis is not enough. It is simple to put information into the web. You can just copy and paste it from a myriad of sites. But the difficult part is how to create content that is useful, that adds value to the reader.

As a web editor, blog writer or webmaster, you are looking for tools that make the creation of content faster, easier and more original. We want to bring your attention today on the available tools for organising on-line interviews.

How do you organise an on-line social interview?

If you want to draw attention to your website or blog, inviting your readers to an on-line interview can be a great choice. Dilmot works as a web publishing in a similar way to WordPress or Blogger. In order to post an interview you just need to fill in the basic information you want to publish such as the photo of the guest speaker, a short intro or bio and the expected date and time when the guest will be answering the questions.

At that point you will have a url that you can point at. It is also possible to include this url within another web, be it a blog, regular website or even in your Facebook page, using an iframe.

blog-many-uses-on-line-interviews

Receiving questions from your readers

Once you publish the website, you can start receiving questions from the audience. The questions can be anonymous or the user can identify herself using Facebook or Twitter
. There is also a new way of receiving questions, by using a Twitter hashtag.

Moderating the questions

In all the situations mentioned above, the interview administrator/moderator will be able to moderate the incoming questions. This means that no incoming question will be published unless the moderator approves it. The moderator can also edit the content of the question, e.g. to declutter a question or fix typos.

Answering the questions

The guest speaker will have a private access protected by username/password. With this access they can see the list of questions and start answering right away from a simple interface.

Normally you would want to present the answers in real-time, so the webapp is built in order to do so. Viewers will see the interview as if it is a real-time chat.

Editing the answers

The moderator can edit the answers in case there are typos.

Listing the interviews

Dilmot can work solely as a piece of content within your website, in what technically could be called iframe mode, or it can be published inside a full-fledged portal where there will be an agenda and the interviews will be hosted and catalogued with the appropriate tags.

So, do you want to test drive Dilmot? Get in touch with us here!

Boost your e-commerce sales by featuring Q&A with an expert


We have recently had the experience with one of our clients who asked us to deploy Dilmot App in order to organise Q&A on-line forums for their e-commerce site.

It has been a great success, since existing and potential customers use this tool to get advice about very specific topics, such as if a product has certain feature or how does it compare to another product. It is also being used to obtain recommendations for making presents.

Help the client in purchasing decisions with Dilmot support software

Help the client in purchasing decisions with Dilmot support software

The “expert” that will answer the questions are staff of the store. They dedicate one hour everyday to respond to all the questions that are being sent with the Dilmot tool. It is an opportunity for the expert to write the response putting the appropriate links to the items on the on-line store, thus increasing the searchability of the content and increasing the SEO scoring. This is a customer driven content generation, and it is very likely that if one customer has a question, other customers will have the same one, so you will be able to attract people who search to your website, ultimately increasing sales and customer loyalty.

Resolving customer questions is something that now is easy using Dilmot Q&A Platform. Click here and get in touch with us today. We will give you the best solution to use our platform with your on-line shop.

Moderated web Q&A’s, a new tool for community managers


The community manager is one of the fastest growing jobs in the past years. Now they have available a new tool to engage the audience: social Q&A or on-line interviews. With these web chats, the Community Manager can build up values for her organisation and communicate with her target segment. Given the fact that the CM is already managing the social accounts of Facebook, Twitter, WordPress, Pinterest and so on, it is natural that they expand their management powers to these real-time chats, helping to promote them in the social networks.

The good combination between the broad, generic social networks (Facebook, Twitter, YouTube…) and the live sessions set-up with Dilmot, result on the perfect combination. Dilmot allows not only to handle the questions and answers in real-time, moderating the discussion, but also allow to keep the discussion published afterwards, with the benefits of branding and web traffic that these entail.

The option to moderate Twitter conversations as well as organising the chat within Facebook, put Dilmot as a valuable tool in the everyday activity of the Community Manager.

We offer you free consulting to organise your real-time chats with the Dilmot software. Just say hello here.